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Evidence Guide: MSS025020 - Provide environmental information to customers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS025020 - Provide environmental information to customers

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare the response

  1. Identify sources and locations of required information
  2. Resolve any problems with accessing information in consultation with supervisor
  3. Extract and copy the required information
  4. Check that the information is accurate, complete and reliable and conforms to workplace requirements
  5. Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel
  6. Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe
Identify sources and locations of required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve any problems with accessing information in consultation with supervisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extract and copy the required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the information is accurate, complete and reliable and conforms to workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and assess the request for environmental information

  1. Confirm and record the source, nature and priority of the customer’s request
Confirm and record the source, nature and priority of the customer’s request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Redirect the request to relevant person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check authority to release information according to workplace procedures and relevant personnel

  1. Identify sources and locations of required information
Identify sources and locations of required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve any problems with accessing information in consultation with supervisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extract and copy the required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the information is accurate, complete and reliable and conforms to workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide environmental information

  1. Write correspondence using clear, concise language and in the specified format
Write correspondence using clear, concise language and in the specified format

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and revise text to ensure that the intended meaning is not ambiguous

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check spelling, punctuation and grammar and correct any errors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use communication method according to the priority, cost and confidentiality involved and the customer’s facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the information supplied meets the customer’s needs and, if not, take action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details of request and response

  1. Record all details of the request and information supplied in accordance with workplace procedures
Record all details of the request and information supplied in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify other relevant personnel of request and response in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File or store records in the designated place in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge